FAQ

📐 Can I order custom or personalized items?

Yes — all of our products are handmade and can be customized just for you.
Choose your own size, color, pattern, or design.

  • Standard orders ship within 1 week
  • Custom orders may take up to 2 weeks

🕐 Making time (3–5 days) is separate from shipping.
Need it fast? Message us first — we’ll see if we can help!

✈️ What are your shipping times?

We offer two shipping options to meet your needs:

  • Standard Shipping (FREE): around 2 weeks

  • Express Delivery ($12.99): 3–6 business days

We understand this may feel like a long wait — but please know that each item is individually made in 🇱🇹 Vilnius, Lithuania (Europe) with care and craftsmanship.

Handmade takes time — and we promise, it’s worth the wait!

📏 Not sure which size to choose?

Linen isn’t stretchy, so choosing the right size is important.
If you're unsure or don’t see your size listed, just contact us — we're happy to help.

  • Please read product descriptions carefully
  • Handmade items may vary slightly (±1–2 cm)
  • Colors may look different depending on your screen

🎨 Need an exact shade? Just ask us before ordering.

📦 Do you ship internationally? Can I return items?

We do ship internationally, but we only accept returns from EU countries.
Due to customs rules, returns from outside the EU (USA, UK, Canada, Australia, etc.) are not possible.

  • We do not cover loss or damage once the parcel leaves our hands
  • Postal services are responsible once shipped

✉️ Need extra insurance? Contact us before placing your order.

🧺 How do I care for linen?

Linen gets softer with every wash.
For best results:

Machine wash:

  • Cold or lukewarm water
  • Gentle cycle + mild detergent

Hand wash:

  • Use cool water + mild soap in a clean sink
  • Gently agitate, rinse, repeat until soap-free

❗ What if my item has a defect?

Think something’s wrong? Please contact us right away.
We inspect every product carefully before shipping.

Linen is a natural material — slight knots or texture are normal.
They're proof your garment is made from pure, organic linen using traditional methods.

📮 Has my order shipped?

Yes! We’ll send you a shipping confirmation email.

Can’t find your parcel?

  • Check with neighbors
  • Look around entryways or sheds
  • Contact your local post office or depot

🏷️ Interested in wholesale?

We offer wholesale pricing and private-label production.

Want our products with your own label?
Contact us — we’d love to collaborate.

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